STORE POLICY

To provide customers with a smooth and consistent shopping experience, please review our general store policies.

Orders & Availability

Product availability may vary depending on location, store, online platform, and current inventory.

For bulk or corporate orders, customers are encouraged to contact our Corporate Sales Team for stock confirmation and quotation.

Pricing & Promotions

Prices, discounts, and promotional offers may vary across our website, showrooms, online stores, and retail partners.

Promotions are subject to their respective terms, conditions, and availability.

Product Compatibility

Customers are encouraged to check product specifications, dimensions, weight capacity, VESA compatibility, and installation requirements before purchasing.

Our team may assist with product recommendations when needed.

Returns & Exchanges

Returns and exchanges are subject to product condition, proof of purchase, applicable warranty terms, and the policies of the store or platform where the item was purchased.

Items purchased through Shopee, Lazada, TikTok Shop, or retail partners may also be subject to the respective platform or retailer’s return and refund policies.

Warranty

Warranty coverage may vary depending on the product.

Customers may be required to present a valid proof of purchase when requesting warranty assistance.

Installation

Installation services, when available, may be subject to additional fees, location coverage, and scheduling.

True Vision is not responsible for damage caused by improper installation, misuse, modification, or installation outside the recommended product specifications.

Need Help?

For product concerns, compatibility assistance, corporate orders, or other inquiries, please contact our team through our official communication channels.